Support
TenxERP's experienced professionals offer reliable support services to ensure uninterrupted functionality and ongoing optimization for their clients' ERP solution
Overview
We offer comprehensive support services to ensure clients receive ongoing assistance and guidance throughout their ERP journey. The support process begins with a dedicated support team that is readily available to address and assess client queries and concerns 24 hours and 7 days a week. This team consists of experienced professionals who possess in-depth knowledge of the system and its functionalities.
The first step in the support process is to establish effective communication channels between the client and our dedicated support team. This allows for efficient and prompt resolution of any issues or challenges that may arise. Clients can reach out to the support team through our various available means such as phone, email, or a dedicated support portal.
Upon receiving a support request, the team conducts a thorough analysis of the issue to understand its nature and scope. They work closely with the client to gather all the necessary information and gain a clear understanding of the problem at hand ensuring accurate and targeted assistance.
Analysis & the next step
Based on the analysis, our support team devises a detailed plan to resolve the issue. They may provide step-by-step instructions, offer remote assistance, or even schedule on-site visits if the situation requires it. The team strives to provide timely solutions, ensuring minimal disruption to the client's business operations.
Throughout the support process, the team maintains regular communication with the client, providing updates on the progress made and seeking feedback to ensure customer satisfaction. They are committed to resolving issues in a timely manner and go above and beyond to ensure that clients receive the necessary support and guidance.
To further enhance the support experience, we offer a comprehensive knowledge base and documentation, including FAQs, user guides to allow our client find answers to common questions or issues independently and enable self-help whenever possible.
We ensure that clients receive the necessary assistance to overcome challenges and make the most of their ERP system. The dedicated support team, effective communication channels, and comprehensive knowledge base work together to provide clients with the confidence and peace of mind they need to successfully navigate their journey with TenxERP.
